PriorityLink -Engineer-Led AV Technical Support

When you're open, we're open - Premium technical support for multi-site venues*

Monthly Subscription: Starting from £30 per site

Transform your venue's technical support with PriorityLink, Tom Duffy Tech Design's premium support membership trusted by 46+ hospitality sites across the UK.

What You Get:

- 24/7 access to Level 3 engineers

- Three-tier SLA response system

- Remote troubleshooting priority

- Exclusive 10% discount on all equipment and services

- Flexible scheduling around your business hours

- Coverage for all your AV systems

Why PriorityLink?

✓ **Always Available**: Support that matches your operating hours

✓ **Cost-Effective**: Clear monthly pricing with no hidden fees

✓ **Expert Support**: Direct access to experienced engineers

✓ **Fast Resolution**: Most issues solved remotely

✓ **Multi-Site Ready**: Scalable support for venue groups

### Service Level Agreement:

- Level 1: Routine maintenance (1-2 weeks)

- Level 2: Priority repairs (2-3 days)

- Level 3: Emergency same-day Member Benefits:

- 10% discount on all equipment purchases

- 10% off installation services

- 10% reduction on call-out fees

- Priority scheduling for all services

Perfect for: Pubs, restaurants, nightclubs, and hospitality venues seeking reliable, responsive technical support.